What counts as a paid user?+
Users with working permissions in a module count toward that module’s subscription, whether or not they log in that month. View-only users are free. Someone working in both CRM and Spend can count in both modules.
How does AI+ pricing work?+
AI+ is an optional add-on for each module. CRM AI+ starts at $150/month for the first five users, plus $30 for each additional CRM user. Spend AI+ starts at $50/month for the first ten users, plus $5 for each additional Spend user. When enabled, AI+ pricing follows all working users in that module.
Do I pay for both Spend plans?+
No. Choose Spend Simple or Spend Enhanced. Enhanced includes the Simple workflows and adds reconciliation and finance handoff. You can add AI+ to either plan.
Do I need both CRM and Spend?+
No. Start with the module that fits your immediate needs. CRM and Spend share a foundation of company records, contacts, and context when used together.
Is AI usage unlimited?+
AI+ includes a monthly allowance confirmed before you subscribe. The optional Unlimited AI add-on covers standard everyday team use across your enabled AI+ modules. Bulk processing and specialist workloads are quoted separately. See the Unlimited section below for pricing and scope.
How do I get started?+
Start with a discovery conversation. We’ll confirm your modules, working users, recurring total, AI allowance, any setup scope, and subscription terms before you commit.
Does Palanae replace my accounting software?+
No. Palanae connects business knowledge and operational work. Your payroll and general ledger stay with the systems that own those records.